Service Terms
The terms below apply to every estimate, contract, and installation performed by Midwest Elves Christmas Lighting. Questions? Call or text Zach at 636-415-8244.
By signing this contract or approving the estimate, the client acknowledges that they are entering into a legally binding agreement with Midwest Elves Christmas Lighting for the services described in the estimate.
This estimate is an approximation of the anticipated cost of the project and is based on the information and specifications available at the time of the estimate. The actual cost may change if project specifications, quantities, materials, site conditions, or other project elements change or are subsequently negotiated. The client will be notified and must approve any material change in cost before additional work is performed.
Upon acceptance of the estimate and receipt of the required deposit, Midwest Elves Christmas Lighting will provide the services specifically described in the estimate. Any additional services, materials, labor, or work requested by the client that are not included in the original estimate will be subject to additional charges.
Services will be performed according to the schedule agreed upon by Midwest Elves Christmas Lighting and the client. The client understands that installation schedules may be affected by weather, site conditions, material availability, prior projects, or other circumstances beyond our reasonable control.
Any appointment time provided is an arrival window, not a guaranteed start or completion time. We will make reasonable efforts to arrive within the scheduled window and will contact the client when we are on our way. The client understands that the completion of services may require multiple visits and that no specific completion time is guaranteed.
Any changes to the specifications, quantities, design, materials, schedule, or other aspects of the services requested or approved by the client must be accepted by Midwest Elves Christmas Lighting in writing before becoming binding. Changes may result in additional charges, and the client agrees to pay all approved additional costs.
Where applicable, the client authorizes Midwest Elves Christmas Lighting, its employees, contractors, and authorized representatives to access the property as reasonably necessary to perform, inspect, maintain, or complete the services described in the estimate. The client also authorizes reasonable access before the scheduled service date, with little or no advance notice, when necessary to assess site conditions or service requirements, and after completion to inspect the work.
The client is responsible for providing reasonable and safe access to the property and areas where services are to be performed. Delays or additional costs resulting from restricted, unsafe, or unavailable access may be charged to the client.
A 50% deposit is required to secure and reserve the project and installation date. The deposit is non-refundable and non-transferable once received. The deposit covers scheduling, project planning, labor allocation, material procurement, design preparation, and other costs incurred in preparation for the project.
If the client cancels the project after the deposit has been paid, the 50% deposit will not be refunded. Cancellation or postponement by the client does not create an obligation for Midwest Elves Christmas Lighting to refund the deposit.
The remaining balance is due upon completion of the services or on the payment date stated on the invoice, whichever applies. Unless otherwise agreed in writing, all invoices are payable according to the payment terms stated on the estimate or invoice.
Any balance not paid when due may be subject to applicable late charges and/or interest from the due date until the balance is paid in full, to the extent permitted by applicable law.
The client is responsible for all applicable federal, state, and local taxes, fees, or other governmental charges associated with the services, unless otherwise stated in writing.
If the client experiences an issue with the installed holiday lighting system, the client must notify Midwest Elves Christmas Lighting as soon as reasonably possible. We will make reasonable efforts to respond to service requests within 24–48 hours, subject to weather, accessibility, technician availability, materials, and other circumstances beyond our reasonable control.
The service guarantee is valid only through December 31 of the applicable holiday season and expires at 11:59 PM on December 31. Beginning January 1, complimentary service, repairs, troubleshooting, or replacement under this guarantee will no longer be provided. Service requested after December 31 may be subject to additional labor, service, material, or removal charges.
The 24–48 hour period is a target response time and not a guarantee that the issue will be repaired or resolved within 24–48 hours. Weather, unsafe conditions, property access, material availability, or other circumstances beyond our reasonable control may affect response and completion times.
The client understands that holiday lighting installation and service may be affected by weather and other conditions beyond our control. We reserve the right to delay, reschedule, or modify services when conditions are unsafe or otherwise unsuitable for performing the work.
The client grants Midwest Elves Christmas Lighting permission to photograph or record the completed work and the exterior of the property for portfolio, advertising, social media, website, and other marketing purposes. We may use photographs, videos, descriptions, reviews, testimonials, quotes, or other non-sensitive content relating to the project for these purposes.
By inquiring about our services or doing business with Midwest Elves Christmas Lighting, the client consents to receiving service-related communications by email, text message, or other provided contact methods. Promotional or marketing communications will be sent only as permitted by applicable law, and the client may opt out of promotional communications where required.
Early cancellation of 3 or 5 year contracts incurs a 50% fee of the next year's cost with the additional cost of the discount provided in previous years (10% per year for 3 year and 15% per year for 5 year agreements).
Credit card payments incur a 3.60% fee. We also accept Venmo, Zelle, or Cash App with no fees. Unpaid displays may not be powered on until payment is resolved.
By signing the contract, approving the estimate, or submitting the required deposit, the client acknowledges that they have read, understood, and agreed to these Service Terms & Conditions and all applicable terms stated in the estimate.
We strive for safe, damage-free displays and take extra precautions. However, we are not responsible for client GFCI outlet tripping or for damages to property, landscaping, or trees/shrubs.
Our goal is to provide every client with professional, reliable, and high-quality holiday lighting services. We appreciate your business and your cooperation in following these terms, which are intended to help ensure a safe, organized, and satisfactory experience for everyone.
All-inclusive Christmas light installation across the St. Louis area. You bring the family home — our elves bring the Christmas magic.
